Front of House Team Member
Summary
Memphis' art museum seeks an experienced, customer service focused individual to join our Front of House team. The Front of House team member is situated within the Earned Income team at MBMA and will report to the Operations Manager, with assistance from the Front of House Team Lead.
This position services the Welcome Desk, Cafe + Store and events held at the museum.
Duties in the Cafe:
● Making drip coffee, espresso beverages, tea and all other cafe menu items
● Ensuring the café is fully stocked and can meet the menu at all times
● Clean the café areas, shared spaces with Feast & Graze, ensure they are abiding by safety protocols and hygienic procedures up to Health Department standards at all times.
● Acquire ABC card in the first 90 days of employment in order to be in compliance with the alcohol served within the cafe
● Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required
● Uphold the highest standards of health and safety, cleanliness and professionalism and use your own initiative to respond quickly to issues or challenges that may arise when you are on duty.
Duties at the Welcoe Desk:
● Greet and welcome visitors and guests with a friendly and professional demeanor.
● Provide excellent customer service by addressing inquiries, resolving issues, and directing individuals to the appropriate resources or personnel by phone and in person.
● Answer incoming calls promptly, screen and transfer calls, and take accurate messages when necessary.
● Coordinate with the Earned Income Coordinator on appropriate ticket sales for events and any member inquires.
● Maintain a clean, organized, and presentable front desk area at all times.
● Maintain knowledge of organizational policies, procedures, and personnel to effectively respond to inquiries.
● Collaborate with other departments to ensure a seamless flow of information and efficient operations, especially regarding memberships.
● Provide general administrative support to various teams or individuals, as needed.
● Handle special projects or tasks as assigned by management.
● Ensure that the proper plaza furniture is in place by the beginning of museum operating hours and taken down, if necessary, by the end of operating hours.
Qualifications
• Experience in food service, reception, office assistance and/or customer service preferred.
• Good oral and written communication skills.
• High School Diploma
• Valid state driver’s license
• Ability to be welcoming and friendly as the front of house position requires
• High degree of professionalism and works well with others
• Must be able to obtain a Alcohol Beverage Commision License within 90 days of employment. This course is provided at no cost to employee.
Organization:
Founded in 1916 and located in historic Overton Park, the Memphis Brooks Museum of Art is the oldest and largest art museum in Tennessee and a cultural anchor for the tri-State area that includes Arkansas and Mississippi. The museum holds over 10,000 works spanning 5,000 years of global human history with strengths in European, American, African diaspora, and global contemporary art, and with a particular strength in photography. The MBMA enriches the lives of our diverse community through the museum's expanding collection, dynamic exhibitions, and enriching programs that reflect the art of world cultures from antiquity to the present.
The Memphis Brooks Museum of Art is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, color, ancestry, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital or veteran status. We actively encourage minority candidates to apply for open positions.
Salary
Competitive up to 15.00 per hour
Please contact suzanna.connolly@brooksmuseum.org if you are interested.